Best Buy, you FAIL
Dec7
Dec 24th, 2008 9:48AM – received BestBuy password reset request in my e-mail inbox.
Dec 24th, 2008 10:03AM – received BestBuy purchase confirmation in my e-mail inbox for $156.74.
The problem? I was asleep and didn’t make this order! Sometime between 9:48AM and 10:03AM a Thomas Ng in Beaverton purchased a Sony Cybershot 8.1 MP camera over the phone and had it shipped to a Gabrielle Ng in Portland. I’m assuming that the Thomas in Beaverton waited a while for their password reset request to come to his e-mail inbox, and when it didn’t, he called up BestBuy for a phone order. So a BestBuy representative handled the phone order and changed MY account information and overwrote it with THEIR account information. The billing address, shipping address and even the credit card information was changed out this morning.
Okay, so if a customer calls and tries to place an order over the phone and also says that all of their billing information was different, wouldn’t the customer service guy get a little suspicious and deny the order?
Lucky for me, the order was billed to their Master Card, so I didn’t loose any money. I wonder how many other people this has happened to? Now that I have their CC information, what prevents me from racking up a bunch of purchases under their name? This is a huge security hole.
Best Buy, you FAIL.
1:55pm on December 24th, 2008
That’s crazy.
1:59pm on December 24th, 2008
WOW! Did you try to log-in with your old password?
3:08pm on December 24th, 2008
The password definitely changed. Though I did find the other Thomas Ng’s number in the white pages and called him. We had a good laugh about it, and he’s going to cancel his order, and call me back, then i’ll close my online account and he can order it again. He did find it suprising I found his unlisted phone number in the online white pages though.
When I called BB’s cust. service line, they had no freakin clue what happened.
5:28pm on December 24th, 2008
At least you didn’t have to email the Consumerist
7:55pm on December 24th, 2008
They should verify credit card # information before even proceeding with the order. Best Buy does not know how to hire. Get some legitimate HR reps! Sorry to hear about that Thomas.
8:05pm on December 24th, 2008
Agreed, most people that work at retail stores are students trying to get a job between terms. Mistakes happen, but this is one HUGE mistake on someone’s part and without asking the correct account verification questions either.
I just closed my BB online account and had my personal information removed (at least the CSR said it was removed, but who knows). The other guy should still get his order. I just looked through all of my BB receipts and none of them were an online order. Buying stuff in the store is much less hassle at times.
8:18pm on December 24th, 2008
Fucking A. People don’t know how to do their job. My information is still associated with the account.